Frequently Asked Questions

• What information do I need to place a table pad order?

  Table and leaf measurements, OR your table manufacturer and model number if you have it. You will also need to choose the colors for the vinyl top and suede bottom.

• How do I measure my table?

  • Only the flat potion of the top should be measured (do not include any bevels, slanted or rounded edges).
  • Use a flexible steel tape measure only, and measure to the nearest 1/16”.
  • Measure the width of the table.
  • Measure the length of the table WITHOUT THE LEAVES.
  • Measure the width of the leaves.
  • If your table has rounded corners or other curved lines, we will send you a free pattern kit with simple instructions (call us first, since we probably have your pattern on file).
  • See measuring and patterning page for more details.

• I’m Not Sure If I Can Measure Or Make A Pattern Accurately. Can You Help Me?

  Measuring and patterning is easier than you might think. If you’re unsure, just call us, and we’ll walk you through it.

• I Have Questions About The Online Order Form. Do You Have A Customer Service Number?

  We can be reached at 516-320-5248, or toll-free at 888-378-3369.

• How Long Will It Take To Receive My Pads?

  MagnaLoc Pads–From the time we have all the information needed for the order, delivery takes 4-6 weeks.
  Please note: regular orders placed between October and December may take longer than usual, due to the demands of the Holiday season.
  Adding the Production Rush Option ($25.00) reduces delivery time roughly in half. Let us know when you need delivery by, and we will notify you if we cannot accommodate your request or refund the $25.00 rush charge if your order doesn’t arrive on time.

• What If The Pad Doesn’t Fit When It’s Delivered?

  Over the years we’ve successfully developed safeguards to make sure this is doesn’t happen, but if it does, and the mistake is ours, we will remake the pad and redeliver at no charge to you. If the mistake is yours, we will remake the pads at a reduced price, plus shipping.

• What Is Your Warranty?

  We will repair or replace, at our option, any section (or sections) of your pad that failed during normal use, due to defects in materials or workmanship without any charge.
  Table Pad Store. will assume shipping and handling charges, to us and back to you, within 30 days of pad delivery only.

  Optional No Fault Warranty $20.00
  Our No-Fault Warranty covers accidental damages such as burns, tears, crushed, stains, rips, dents. Damaged piece/s will be repaired or replaced (at factory’s discretion) at no charge to you. You will be responsible for shipping pad piece/s to and from the factory.

• Is Ordering Online Or By Phone Safe?

  You can rest assured that however you place your order, your personal information is secure and will not be shared in any way.

• Can I Place An Order By Mail Or Fax?

  Yes, you can download an order form here and mail it to:

  13 Mill Pond Rd.
  Port Washington, NY 11050
  Or
  Fax it to 516-944-7466

• Do You Have Pads In Stock?

  No. All of our pads are custom made for each order.

• Do You Offer An In-Home Measuring Service?

  Yes, we offer in-home measuring in Nassau County, Western Suffolk County and parts of Queens, NY.

• Where Do You Ship To?

  The contiguous US.
  $75.00 Surcharge applies to Alaska.
  Contact us for shipping quotes to Canada (we’ll need your postal code)

• What Is Your Return Policy?

  Since each pad is custom made and has no resale value we do not exchange or give refunds. Of course, if there is shipping damage, notify us immediately so we can file a claim and re-make the damaged section(s). Factory defects etc. are covered by our warranty.

• Can You Make Pads For Items Other Than Dining Tables?

  Certainly. We make pads for buffets, cocktail tables, conference tables, desks, etc.

• Do You Offer Gift Certificates?

  Yes, you can purchase a gift certificate for whoever you like. Call us for details.

• What Forms Of Payment Do You Accept?

  We accept all major credit cards, and personal checks.

• Is It OK To Leave My Pads On All The Time?

  If you need to leave the pads on the surface for extended periods, we recommend that you remove them for a day, every couple weeks, so that your finish can breathe, and moisture doesn’t build up.

• How Should The Table Pads Be Stored?

  Ideally, the pads should be stored flat in the main living space in the house (basements and attics should be avoided). Otherwise, if you store them vertically, keep them as straight (not on an angle) as possible. Perhaps rest something against them to keep them vertical.