Frequently Asked Questions

• What information do I need to place a table pad order?

  Table and leaf measurements, OR your table manufacturer and model number if you have it. You will also need to choose the colors for the vinyl top and suede bottom.

• How do I measure my table?

  • Only the flat potion of the top should be measured (do not include any bevels, slanted or rounded edges).
  • Use a flexible steel tape measure only, and measure to the nearest 1/16”.
  • Measure the width of the table.
  • Measure the length of the table WITHOUT THE LEAVES.
  • Measure the width of the leaves.
  • If your table has rounded corners or other curved lines, we will send you a free pattern kit with simple instructions (call us first, since we probably have your pattern on file).
  • See measuring and patterning page for more details.

• I’m Not Sure If I Can Measure Or Make A Pattern Accurately. Can You Help Me?

  Measuring and patterning is easier than you might think. If you’re unsure, just call us, and we’ll walk you through it.

• I Have Questions About The Online Order Form. Do You Have A Customer Service Number?

  We can be reached at 516-320-5248, or toll-free at 888-378-3369.

• How Long Will It Take To Receive My Pads?

  MagnaLoc Pads–From the time we have all the information needed for the order, delivery typically takes 4-8 weeks, though actual timelines may vary.
  Please note: regular orders placed between October and December may take longer than usual, due to the demands of the Holiday season.
  Adding the Production Rush Option ($30.00) reduces delivery time roughly in half. Let us know when you need delivery by, and we will notify you if we cannot accommodate your request or refund the $30.00 rush charge if your order doesn’t arrive on time.

• What If The Pad Doesn’t Fit When It’s Delivered?

  Over the years we’ve successfully developed safeguards to make sure this is doesn’t happen, but if it does, and the mistake is ours, we will remake the pad and redeliver at no charge to you. If the mistake is yours, we will remake the pads at a reduced price, plus shipping.

• What Is Your Warranty?

  Manufacturer Warranty: We will repair or replace, at our option, any section (or sections) of your pad that arrives with defects in materials or workmanship or with shipping damage without any charge. Table Pad Store will assume shipping and handling charges. You must notify us within 45 days of delivery and provide photographs to be eligible for repair or replacement under the Manufacturer Warranty.

  Optional No-Fault Warranty: The No-Fault Warranty ($30.00) extends the Manufacturer’s Warranty and covers accidental damages such as burns, tears, crushes, stains, rips, and dents. Damaged piece(s) will be repaired or replaced (at factory’s discretion) at no charge to you. You will be responsible for shipping pad piece(s) to and from the factory. The No-Fault Warranty is non-transferrable and is valid for 10 years from the date of purchase.

• Is Ordering Online Or By Phone Safe?

  You can rest assured that however you place your order, your personal information is secure and will not be shared in any way.

• Can I Place An Order By Mail?

  We suggest placing an order online or by phone for quicker delivery, but it is possible to place an order by mail. Please email or call us for instructions on how to place an order by mail.

• Do You Have Pads In Stock?

  No. All of our pads are custom made for each order.

• Do You Offer An In-Home Measuring Service?

  Yes, we offer this service in certain areas. Please call for assistance.

• Where Do You Ship To?

  The contiguous US.
  $75.00 Surcharge applies to Alaska.
  Contact us for shipping quotes to Canada (we’ll need your postal code)

• What Is Your Return Policy?

  Since each pad is custom made and has no resale value we do not exchange or give refunds after a pad has entered production. There are no returns or exchanges for color selection. Factory defects and shipping damage are covered by our Manufacturer Warranty.

• Can You Make Pads For Items Other Than Dining Tables?

  Certainly. We make pads for buffets, cocktail tables, conference tables, desks, etc.

• Do You Offer Gift Certificates?

  Yes, you can purchase a gift certificate for whoever you like. Call us for details.

• What Forms Of Payment Do You Accept?

  We accept all major credit cards, PayPal and personal checks.

• Is It OK To Leave My Pads On All The Time?

  If you need to leave the pads on the surface for extended periods, we recommend that you remove them for a day, every couple weeks, so that your finish can breathe, and moisture doesn’t build up.

• How Should The Table Pads Be Stored?

  Ideally, the pads should be stored flat in the main living space in the house (basements and attics should be avoided). Otherwise, if you store them vertically, keep them as straight (not on an angle) as possible. Perhaps rest something against them to keep them vertical.